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Public safety, justice & emergency services

Emergency Resources & Mutual Aid

Administer authorised assistance requests, available resources, agency commitments, delivery, return and reimbursement evidence.

Request a tailored demonstrationExplore the interface

12 workspace menus · 5 role profiles · Connected records

Designed for emergency coordination centres and aid administrators

Emergency Resources & Mutual Aid workspace interface preview; illustrative records and figures.
Emergency Resources & Mutual Aid — operational workspaceInterface preview · Illustrative dataView full interface →

Explore the system interface.

Operational workspace and record review. Select a screen to inspect it in full.

Emergency Resources & Mutual Aid workspace interface preview; illustrative records and figures.
Emergency Resources & Mutual Aid — operational workspaceInterface preview · Illustrative dataView full interface →
Emergency Resources & Mutual Aid record interface preview; illustrative records and figures.
Emergency Resources & Mutual Aid — record and workflow reviewInterface preview · Illustrative dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Agency / service teamPeriodAssigned teamReview state

Dashboard measures

  • Active operational records
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Administer authorised assistance requests, available resources, agency commitments, delivery, return and reimbursement evidence. Mutual aid crosses organisational boundaries, making it difficult to keep a request, resource commitment and eventual return or reimbursement aligned. This administrative scope records who requested and authorised assistance and which agency owns each delivery and closeout action.

Operational visibility

  • Mutual aid request fulfilment time
  • Inventory / resource availability
  • Order fulfilment dashboard
  • Exceptions and ageing
  • Movement and reconciliation report

Operations

Operational overview

Review the work position and priority actions.

Resource requests

Coordinate resource requests with assigned responsibilities, linked records and review history.

Assistance availability

Coordinate assistance availability with assigned responsibilities, linked records and review history.

Agreement references

Coordinate agreement references with assigned responsibilities, linked records and review history.

Agency commitments

Coordinate agency commitments with assigned responsibilities, linked records and review history.

Delivery coordination

Coordinate delivery coordination with assigned responsibilities, linked records and review history.

Return records

Coordinate return records with assigned responsibilities, linked records and review history.

Reimbursement reconciliation

Coordinate reimbursement reconciliation with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Receive authorised demand

Receive authorised resource request.

02

Verify assistance

Verify available assistance.

03

Record agency commitment

Record agency commitment.

04

Reconcile delivery and return

Reconcile delivery, return and reimbursement.

Governance and control

  • Every movement must identify item/resource, quantity, origin, destination and accountable user.
  • Inventory-impacting transactions must be validated and auditable.
  • Shortage, damage or substitution requires an authorised exception path.
  • Handover evidence is required before completion where custody changes.
  • Reconciliation must detect unmatched orders, movements or receipts.
  • Jurisdiction-, regulator- or authority-specific rules must be configurable and validated by an authorised domain owner before production use.

Accountable roles

Requesting agency officer
Coordination officer
Resource owner
Authorised allocation officer
Reimbursement reviewer

Permissions are configured and tested for the agreed responsibilities.

Data, interfaces and operating requirements.

Core records

Item / resourceLocationOrder / requestInventory / availabilityMovementTaskHandover / proofException

Systems and interfaces

  • Approved resource catalogues
  • Agency administration interfaces
  • Mutual-aid agreement records

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Mutual aid agreements, approved resource catalogues, accountable allocation officers and agency interfaces require civil emergency management validation.

Mobile and tablet access

Acknowledge administrative delivery and return events on approved devices. Operational command and dispatch control are outside this system.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Draft coordination status summaries for responsible officers. Resource allocation remains with authorised agencies.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

An example operating scenario

See the process, its exception and the evidence.

An agency requests assistance under an approved mutual-aid arrangement. The coordinator resolves a resource-availability exception, the authorised officer records the commitment and the delivery is acknowledged. Return and reimbursement evidence are reconciled at closeout.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

How is this system adapted to our organisation?

Roles, approval authority, business rules, records and reporting are configured around your operating model. Scope definition connects the required business outcome to workflows, interfaces and acceptance criteria.

How are approvals and responsibilities defined?

Operators, reviewers and authorised decision makers have defined responsibilities. Approval limits, exception handling and access permissions are agreed with your business owners and tested against the selected workflows.

Can it connect with our existing systems?

Interface requirements cover your existing business systems, data ownership, mapping and authentication. Connection design and testing form part of the agreed implementation scope.

What will we review in a solution walkthrough?

Start with a relevant business transaction, then review its approvals, an exception, role permissions and final records. Discuss the integrations, reporting and operating requirements that matter to your organisation.