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Transport, aviation & maritime

Port Vessel Calls & Service Coordination

Coordinate port-call requests, approved berth service plans, provider readiness, completion records and charge reconciliation.

Request a tailored demonstrationExplore the interface

12 workspace menus · 5 role profiles · Connected records

Designed for port vessel call coordinators

Port Vessel Calls & Service Coordination workspace interface preview; illustrative records and figures.
Port Vessel Calls & Service Coordination — operational workspaceInterface preview · Illustrative dataView full interface →

Explore the system interface.

Operational workspace and record review. Select a screen to inspect it in full.

Port Vessel Calls & Service Coordination workspace interface preview; illustrative records and figures.
Port Vessel Calls & Service Coordination — operational workspaceInterface preview · Illustrative dataView full interface →
Port Vessel Calls & Service Coordination record interface preview; illustrative records and figures.
Port Vessel Calls & Service Coordination — record and workflow reviewInterface preview · Illustrative dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Terminal / service operatorPeriodAssigned teamReview state

Dashboard measures

  • Active service movements
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Coordinate port-call requests, approved berth service plans, provider readiness, completion records and charge reconciliation. A vessel call brings several service providers together around a plan whose assumptions can change. The system keeps the approved plan, readiness confirmations and outstanding service issues visible, connecting completed services to their administrative and charging records.

Operational visibility

  • Port service readiness completion rate
  • Plan vs actual dashboard
  • Capacity and utilisation
  • Late / at-risk work
  • Reschedule and exception trends

Operations

Operational overview

Review the work position and priority actions.

Port-call request intake

Coordinate port-call request intake with assigned responsibilities, linked records and review history.

Berth service plans

Coordinate berth service plans with assigned responsibilities, linked records and review history.

Agent communications

Coordinate agent communications with assigned responsibilities, linked records and review history.

Provider readiness

Coordinate provider readiness with assigned responsibilities, linked records and review history.

Service exceptions

Coordinate service exceptions with assigned responsibilities, linked records and review history.

Completion evidence

Coordinate completion evidence with assigned responsibilities, linked records and review history.

Charge reconciliation

Coordinate charge reconciliation with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Receive the port call

Receive port call request.

02

Coordinate the service plan

Coordinate approved berth service plan.

03

Confirm readiness

Confirm provider readiness.

04

Reconcile completed services

Reconcile completed services and charges.

Governance and control

  • Schedules must use approved resources, calendars and constraints.
  • Conflicts and capacity breaches must be visible before release.
  • Released plans require controlled change and reason capture.
  • Critical exceptions require accountable approval.
  • Actual execution must reconcile back to the released plan.

Accountable roles

Port-call coordinator
Shipping agent
Service provider
Authorised port reviewer
Charges officer

Permissions are configured and tested for the agreed responsibilities.

Data, interfaces and operating requirements.

Core records

Demand / requestResourceCapacityPlanScheduleTask / work orderExceptionActual completion

Systems and interfaces

  • Port community systems
  • Shipping-agent interfaces
  • Approved berth and service records

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Port community systems, approved berth plans, shipping agent interfaces and harbour authority procedures require operator validation without navigation control.

Mobile and tablet access

Provide authorised service teams with readiness and completion acknowledgements on mobile views.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

An example operating scenario

See the process, its exception and the evidence.

A port call is registered with an approved service plan. A provider reports a readiness exception, the coordinator records the approved adjustment and completion evidence is collected. The final service and charging records are reconciled without controlling vessel navigation.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

How is this system adapted to our organisation?

Roles, approval authority, business rules, records and reporting are configured around your operating model. Scope definition connects the required business outcome to workflows, interfaces and acceptance criteria.

How are approvals and responsibilities defined?

Operators, reviewers and authorised decision makers have defined responsibilities. Approval limits, exception handling and access permissions are agreed with your business owners and tested against the selected workflows.

Can it connect with our existing systems?

Interface requirements cover your existing business systems, data ownership, mapping and authentication. Connection design and testing form part of the agreed implementation scope.

What will we review in a solution walkthrough?

Start with a relevant business transaction, then review its approvals, an exception, role permissions and final records. Discuss the integrations, reporting and operating requirements that matter to your organisation.