Media, entertainment & sport

Live Event Ticketing & Admission

Coordinate event capacity, ticket conditions, allocation, authorised sales and transfers, entry exceptions and settlement evidence.

Request a tailored demonstration Explore the interface

14 workspace menus · 5 role profiles · Connected records

Designed for event operations directors and ticketing managers

Live Event Ticketing & Admission workspace interface preview; illustrative records and figures. — **Live Event Ticketing & Admission — operational workspace**Interface preview · Illustrative dataView full interface →

Explore the system interface.

Operational workspace and record review. Select a screen to inspect it in full.

Live Event Ticketing & Admission record interface preview; illustrative records and figures. — **Live Event Ticketing & Admission — record and workflow review**Interface preview · Illustrative dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Programme / productionPeriodAssigned teamReview state

Dashboard measures

Active operational records
Count of all records in the selected workspace.
Review queue
Records at the third stage of the business workflow.
Needs attention
Records with an assigned review requirement.
Final-stage records
Records in the fourth business workflow stage.

Business workflow and operating scope

Coordinate event capacity, ticket conditions, allocation, authorised sales and transfers, entry exceptions and settlement evidence. Ticket sales, admission decisions and post-event reconciliation can become disconnected when allocations or attendee circumstances change. The system follows the ticket from approved conditions to entry and settlement, preserving the authority behind refunds, transfers and admission exceptions.

Operational visibility

Admission exception resolution time
Volume and conversion dashboard
Pending actions / exceptions
Cycle time and service outcome report
Customer / partner history

Operations

Operational overview

Review the work position and priority actions.

Event capacity

Coordinate event capacity with assigned responsibilities, linked records and review history.

Ticket conditions

Coordinate ticket conditions with assigned responsibilities, linked records and review history.

Allocation release

Coordinate allocation release with assigned responsibilities, linked records and review history.

Sales and authorised transfers

Coordinate sales and authorised transfers with assigned responsibilities, linked records and review history.

Admission validation

Coordinate admission validation with assigned responsibilities, linked records and review history.

Attendee exceptions

Coordinate attendee exceptions with assigned responsibilities, linked records and review history.

Refund and settlement reconciliation

Coordinate refund and settlement reconciliation with assigned responsibilities, linked records and review history.

Entry exceptions

Coordinate entry exceptions with assigned responsibilities, linked records and review history.

Settlement evidence

Coordinate settlement evidence with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

Configure approved capacity

Configure approved event capacity and ticket conditions.

Release ticket allocations

Release allocations and process authorised sales or transfers.

Validate admission

Validate admission and resolve attendee exceptions.

Reconcile the event

Reconcile attendance, refunds and ticket settlement evidence.

Governance and control

Customer and partner records require unique identity and controlled access.
Eligibility, entitlement or service rules must be configurable.
Material exceptions require an authorised reviewer.
Financial or status-changing actions require confirmation and audit history.
All external communications must be linked to the underlying transaction or case.

Accountable roles

Event administrator

Ticketing operator

Admission steward

Exception supervisor

Settlement reviewer

Permissions are configured and tested for the agreed responsibilities.

Data, interfaces and operating requirements.

Core records

Customer / partnerRequest / orderProduct / serviceEligibility / entitlementDecisionTransactionCommunicationCompletion / settlement

Systems and interfaces

Payment services
Ticket distribution channels
Venue scanning devices

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Payment services, ticket distribution channels and venue scanning devices.

Mobile and tablet access

Support admission validation and exception handling on tested scanning or mobile devices.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

Explore the platform

Genesis architecture →

Context Memory →

An example operating scenario

See the process, its exception and the evidence.

An event releases tickets within its approved capacity. A transferred ticket requires supervisor review at admission, the authorised resolution is recorded and attendance is updated. Refund and settlement records are reconciled after the event.

What to review

A saved end-to-end transaction
An exception and its authorised resolution
Different operator, approver and reviewer permissions
Final records, history and the relevant report

Discuss this solution

Questions before implementation.

How is this system adapted to our organisation?

Roles, approval authority, business rules, records and reporting are configured around your operating model. Scope definition connects the required business outcome to workflows, interfaces and acceptance criteria.

How are approvals and responsibilities defined?

Operators, reviewers and authorised decision makers have defined responsibilities. Approval limits, exception handling and access permissions are agreed with your business owners and tested against the selected workflows.

Can it connect with our existing systems?

Interface requirements cover your existing business systems, data ownership, mapping and authentication. Connection design and testing form part of the agreed implementation scope.

What will we review in a solution walkthrough?

Start with a relevant business transaction, then review its approvals, an exception, role permissions and final records. Discuss the integrations, reporting and operating requirements that matter to your organisation.