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Defence support & sustainment

Defence Support Training & Recertification

Administer non-combat support training, prerequisites, authorised assessments, credential expiry and refresher enrolment.

Request a tailored demonstrationExplore the interface

12 workspace menus · 5 role profiles · Connected records

Designed for Defence support training schools and qualification administrators

Defence Support Training & Recertification workspace interface preview; illustrative records and figures.
Defence Support Training & Recertification — operational workspaceInterface preview · Illustrative dataView full interface →

Explore the system interface.

Operational workspace and record review. Select a screen to inspect it in full.

Defence Support Training & Recertification workspace interface preview; illustrative records and figures.
Defence Support Training & Recertification — operational workspaceInterface preview · Illustrative dataView full interface →
Defence Support Training & Recertification record interface preview; illustrative records and figures.
Defence Support Training & Recertification — record and workflow reviewInterface preview · Illustrative dataView full interface →

Operational dashboards and work queues.

Operational views

Review work, evidence, exceptions and authorised decisions within a defined operating scope.

Support unit / sitePeriodAssigned teamReview state

Dashboard measures

  • Active credential records
    Count of all records in the selected workspace.
  • Review queue
    Records at the third stage of the business workflow.
  • Needs attention
    Records with an assigned review requirement.
  • Final-stage records
    Records in the fourth business workflow stage.

Business workflow and operating scope

Administer non-combat support training, prerequisites, authorised assessments, credential expiry and refresher enrolment. A training attendance record does not establish that a person has met the prerequisites and current assessment requirements for a support role. The system connects enrolment and qualified assessment to credential validity, making expired or incomplete qualifications visible for administrative action.

Operational visibility

  • Support qualification renewal completion rate
  • Open work and pending approvals
  • Expiry / renewal dashboard
  • Completion and exception report
  • Audit history by person and decision

Operations

Operational overview

Review the work position and priority actions.

Personnel enrolment

Coordinate personnel enrolment with assigned responsibilities, linked records and review history.

Prerequisite verification

Coordinate prerequisite verification with assigned responsibilities, linked records and review history.

Training schedules

Coordinate training schedules with assigned responsibilities, linked records and review history.

Assessments

Coordinate assessments with assigned responsibilities, linked records and review history.

Qualification records

Coordinate qualification records with assigned responsibilities, linked records and review history.

Expiry monitoring

Coordinate expiry monitoring with assigned responsibilities, linked records and review history.

Refresher enrolment

Coordinate refresher enrolment with assigned responsibilities, linked records and review history.

Insights

Reports and saved views

Review the reporting scope and export agreed operational views.

Governance

Approvals and exceptions

Review delegated decisions, exceptions and recorded conditions.

Audit history

Trace accepted changes, decisions and accountable actions.

Access and configuration

Manage the agreed role permissions and configurable operating rules.

The end-to-end business journey.

From intake to authorised completion, with evidence at each decision.

01

Enrol personnel

Enrol support personnel.

02

Verify prerequisites

Verify training prerequisites.

03

Record assessment

Record qualified assessment.

04

Manage recertification

Manage credential expiry and refresher enrolment.

Governance and control

  • Role-based access must restrict personal and sensitive records.
  • Eligibility, qualification and approval criteria must be configurable and versioned.
  • Material exceptions require a named approver and recorded rationale.
  • Expiry and renewal dates must generate alerts before due dates.
  • Completed outcomes cannot be altered without an auditable correction path.
  • Jurisdiction-, regulator- or authority-specific rules must be configurable and validated by an authorised domain owner before production use.

Accountable roles

Training administrator
Support trainee
Authorised assessor
Qualification officer
Readiness reviewer

Permissions are configured and tested for the agreed responsibilities.

Data, interfaces and operating requirements.

Core records

PersonRoleApplication / enrolmentRequirementAssessmentApprovalCredential / outcomeActivity history

Systems and interfaces

  • Learning platforms
  • Approved personnel records
  • Authorised assessor and training-standard registers

Interface scope, data mapping and testing are agreed for each engagement.

Implementation requirements
Approved non-combat training standards, authorised assessors, learning platforms and personnel record interfaces require defence education authority validation and acceptance.

Mobile and tablet access

Access schedules and qualification status, and record permitted assessment evidence on approved devices.

Access approved workflows through the Dalfin mobile app. Device tasks and permissions are confirmed for the deployment.

Apple App Store ↗Google Play ↗

AI extensions

Core workflows and approval rules are defined with your business owners. Operational AI can be assessed separately against a specific business outcome and review requirements.

AI extensions are scoped around the required data, business outcome and review controls.

Engineered with Genesis.

Structured application engineering

Connect requirements, roles, records, workflows and interfaces through the agreed Genesis engineering process.

Controlled changes

Review dependency impact and validation requirements. Context Memory supports governed changes and accepted application revisions.

Deployment and support

Agree customer cloud or on-premises requirements, device access, implementation acceptance and ongoing engineering support.

An example operating scenario

See the process, its exception and the evidence.

A support trainee enrols with a missing prerequisite. The administrator resolves the requirement before scheduling, an authorised assessor records the result and the qualification receives an expiry date. A subsequent refresher requirement appears in the renewal queue.

What to review

  • A saved end-to-end transaction
  • An exception and its authorised resolution
  • Different operator, approver and reviewer permissions
  • Final records, history and the relevant report
Discuss this solution

Questions before implementation.

How is this system adapted to our organisation?

Roles, approval authority, business rules, records and reporting are configured around your operating model. Scope definition connects the required business outcome to workflows, interfaces and acceptance criteria.

How are approvals and responsibilities defined?

Operators, reviewers and authorised decision makers have defined responsibilities. Approval limits, exception handling and access permissions are agreed with your business owners and tested against the selected workflows.

Can it connect with our existing systems?

Interface requirements cover your existing business systems, data ownership, mapping and authentication. Connection design and testing form part of the agreed implementation scope.

What will we review in a solution walkthrough?

Start with a relevant business transaction, then review its approvals, an exception, role permissions and final records. Discuss the integrations, reporting and operating requirements that matter to your organisation.